Storer Coachways

Job Details

Description

Customer Service Representative

We will provide all necessary training for selected applicants.  All employees are required to work evenings, weekends, and holidays. Must be at least 18 years of age.

Salary:            $14.00/hour starting (6-step scale, top rate $18.30/hr.)

Hours:            18-28 hours/week for part time

Deadline:        Open until filled

Where to

Apply:             Storer Transit Systems

                        1216 Doker Dr.

                        Modesto, CA 95351

                        (209) 527-4900

Responsibilities include but are not limited to:

·         Provide great customer service: willingness to empathize

·         Communicate with customers over telephone and in person

·         Think critically for elderly, persons with disabilities, and general public members of the community, and provide them with transportation information to best suit their needs

·         Comprehend bus route, schedule, and policies to educate passengers

·         Perform clerical tasks which may include to accurately collect data, document information, and compile reports

Minimum Educational Requirements:

·         High School graduate or equivalent

Required Experience:

·         Minimum one year of Customer Service experience

·         Computer literacy

·         Ability to operate office machinery including but not limited to fax, credit card device, 10-key, typewriter, etc.

Preferred Qualifications:

·         Bilingual in English/Spanish

·         Excellent customer service

·         Communicate clearly and effectively, both orally and in writing

·         Think critically for callers and visitors

·         Problem solve

·         Multitask

·         Work independently and with initiative

·         Familiarity with cities/towns in Stanislaus County

·         Familiarity with public transportation

Note: This list of essential functions and physical requirements is not exhaustive and may be supplemented as necessary in accordance with the requirements of the job. Storer Transit Systems adheres to the provision of ADA regarding reasonable accommodation procedures.

An Equal Opportunity and ADA Employer

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